What is "Business Service Management"?

Management Summary

Business Service Management describes the emerging discipline dedicated to the IT-enabled management of services as corporate assets. Business Service Management deals with the overall service orientation of the organisation and the provisioning and use of business services. The term business service describes an autonomous transformational capability that is offered to and consumed by external or internal customers for their benefit. The prefix ‘business’ stresses that such a service has a market value, requires the ability to be managed internally as a corporate asset and that its implementation is technology-agnostic. While business services (or so called capabilities) have attracted the attention of many vendors and organizations, a lack of understanding of the activities required for the successful management of such business services remains a critical issue. In order to fill this gap, a framework consisting of Service Lifecycle Management, Service Value Management, Service Relationship Management and Service Enablement is proposed. This Framework has the potential to provide organisations with the much needed guidance in their attempts to convert current IT-driven service initiatives into successful service-centric business models.

to be continued...

A warm welcome!

Welcome, dear reader, to this brand-new blog on "Business Service Management (BSM)"!

In the context of a large Australian research initiative, the Smart Services CRC, and the ARC project "Service Ecosystems Management", members of QUT's Business Process Management Group together with their project partners from industry and government are currently shaping and advancing the field of "Business Service Management" (see next blog entry).

This blog is intended as a forum for cutting-edge information and discussions about this topic, targeting the active contribution of an audience that might consist of enterprises, companies, organisations, institutions, researchers and private people interested in BSM.

In the days to come, this blog will be filled with a lot of very useful information about the research conducted in this exciting emerging discipline and will hopefully function as an ignition spark for fruitful discussions and the emergence of a community of interest in this topic...