Welcome, dear reader, to this brand-new blog on "Business Service Management (BSM)"!
In the context of a large Australian research initiative, the Smart Services CRC, and the ARC project "Service Ecosystems Management", members of QUT's Business Process Management Group together with their project partners from industry and government are currently shaping and advancing the field of "Business Service Management" (see next blog entry).
This blog is intended as a forum for cutting-edge information and discussions about this topic, targeting the active contribution of an audience that might consist of enterprises, companies, organisations, institutions, researchers and private people interested in BSM.
In the days to come, this blog will be filled with a lot of very useful information about the research conducted in this exciting emerging discipline and will hopefully function as an ignition spark for fruitful discussions and the emergence of a community of interest in this topic...
In the Beginning – The “Monitoring Service”
6 years ago
Posts
Welcome to the BSM Conversation!
ReplyDeleteIt appears to me that you are taking on BSM from a very deep perspective and one that most in the industry and in the typical client environment may strive for, but is in no way ready. Your approach is not foreign to me and I've seen similar discussions and frameworks from those in the services industry (outsourcing, services business, supplier management, service delivery, etc.).
I look foward to reading more from your team on this perspective and most importantly, how you can take this big overarching framework approach and boil it down into things that are more realistic to the typcial client environment. Defining the BSM Journey in a way that practitioners can implement it and clients get value in the near term is key.
Tks,
Doug
BSM/ITSM Blog: http://dougmcclure.net
Hi Doug,
ReplyDeletethank you very much for your comments and the link to your excellent BSM/ITSM blog. I totally agree with your last statement. Experience we are gaining from case studies shows that many organisations still even struggle with BPM and have not yet overcome a very narrow, technical notion of services. It will be crucial to point out practical ways to deal with the challenges of the wholehearted adoption and sustenance of the service paradigm throughout all layers of a business. The project we are engaging in strongly focuses on applied research that is and will be driven by real-world cases and requirements from industry and government partners. We are confident that this will be the right way to flesh out our framework.
Great! Maybe there will be opportunities we (IBM) can collaborate together on some of this work. Feel free to reach out to me if you think there may be or if you need additional support.
ReplyDeleteDoug