In the Beginning – The “Monitoring Service”
6 years ago
Business Service Management describes the emerging discipline dedicated to the IT-enabled management of services as corporate assets. Business Service Management deals with the overall service orientation of the organisation and the provisioning and use of business services. The term business service describes an autonomous transformational capability that is offered to and consumed by external or internal customers for their benefit.
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ReplyDeleteI&O Execs: It's time to rediscover BSM 2011
Best,
Alex Gutman
Technology Evangelist
Evolven Software, Inc.
alexg@evolven.com
http://www.evolven.com