BSM Whitepaper on Business Service Management

I'm very happy to be able to announce the public availabiliy of the first CRC White Paper, which presents our view of a Business Service Management Framework. It includes and extends the high-level view of Business Service Management outlined in earlier posts of this blog.

The paper has been authored by Michael Rosemann, Erwin Fielt, Thomas Kohlborn and Axel Korthaus from Queensland University of Technology, is licensed under the Creative Commons Attribution‐Noncommercial‐No Derivative Works 2.5 Australia License, and is hopefully the first in a long series of upcoming white papers adressing in more detail different aspects of "Smart Services" in general and Business Service Management in particular.

The paper can be downloaded here: http://eprints.qut.edu.au/26620/.

Any comments, remarks, opinions etc. are very welcome! We are very interested in your feedback. (The contact details of the authors can be found at the end of the paper.)

Cheers,
Axel