The Smart Services CRC Research Initiative

The "Business Service Management" project, which is part of the Australian Smart Services CRC research initiative, aims at providing methods and tools to identify and create business processes and services and to plan and prioritise investments into delivering services and into streamlining business processes that produce and consume these services. It develops a business strategy approach to identify new or improved services and map to creation.

The Smart Services CRC is a $120m, commercially focused collaborative research initiative, developing innovation, foresight and productivity improvements for the services sector. Services is the largest sector of the economy representing approximately 80% of Australia’s GDP and 85% of employment. Within the services industries Smart Services’ initial programmes will be customer-focused with outcomes translatable across the whole services sector. Initial research outcomes and demonstrators will principally be associated with the digital media, finance and government sectors (including the health sector) to develop exciting new capabilities and demonstrate the breadth of the applicability of our work.

Smart Services is a research and development partnership between 10 major industry players and six Australian universities, funded by the private sector and governments under the Australian Government’s Cooperative Research Centre program. Its aim is the creation of research-enabled commercial outcomes for its partners.

Major investors and partners include Fairfax Digital, Infosys, RACQ, SAP, Sensis, Suncorp, Telstra Business, Telstra Enterprise & Government, AARNet, Austin Health, the NSW and Queensland State Governments, Queensland University of Technology, the Royal Melbourne Institute of Technology, Swinburne University of Technology, University of New South Wales, University of Sydney, and University of Wollongong.